Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@probablysmut.com. If your return is accepted you will be responsible for shipping the item back to us. We will send instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

We appreciate your understanding with this as we are a small business and simply cannot afford to pay for return shipping at this time. 

You can always contact us for any return question at support@probablysmut.com.

Damages and issues
Please inspect your order upon reception and contact us immediately with a picture attached if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like bathing suits or intimate apparel, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

 

Replacements 
If you would like to request a replacement please email us at support@probablysmut.com (or bookclub@probablysmut.com if it's related to your book club package). Damages will be considered on a case by case basis - some level of shipping wear is to be expected and will not warrant a replacement. Items marked as delivered by USPS or other postal carrier will NOT be replaced. 

 

 

Reshipment of Lost Stickers 

If you do not receive your stickers and it is deemed by our team that USPS lost them we will ship new stickers to you at no cost. Reshipment will only be considered once it has been 12 business days from the time we shipped your original order.